Support

How does the FTP process work?

Once we’ve checked that your images have the necessary IPTC metadata or correctly formatted corresponding CSV file, we'll set up your FTP account and email you to confirm it's been activated. You can set your chosen licence price, and view the login details to our FTP server on your Edit Profile page.


You can put any images you want to upload onto this folder using an FTP client (we recommend Transmit or Cyberduck), and we’ll migrate them onto your profile from there within one working day.

Was this article helpful?
Have more questions? Submit a request