Support

FTP trouble-shooting

We've tried to make our FTP uploader the simplest and fastest in the business, but if you're having trouble seeing your images, we've put together some answers to a few common problems here.

 

Why can't I see my images on my profile?
 

  • Have you waited 24 hours?
    Whilst it's often much faster, we aim to get all images up to your profile within 24hrs of them being uploaded.

  • Did your images have the requisite metadata?
    All images are requires to have a title, caption and a minimum of 5 tags for them to be recognised by our uploader.

  • Are the images in your manual upload queue because of some missing metadata?
    If any of your images are missing metadata, our system will transfer them to your manual upload queue where you can add the missing information and upload them to your profile.
    If you'd prefer to add the data in your post-processing programme, or you believe all the information should be there, please contact us via ftp@picfair.com and we and clear your manual queue or look into it in more detail for you.

 

Finally, if you've uploaded a very large collection of images (20k+), it could take longer than the standard 24hrs to process, but one of our team will have already been in contact with you and can keep you updated.   

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