As an alternative to cancelling, for photographers who may need a short break from their paid subscription we now offer the option to 'pause' a subscription for one or three months.
Pausing a subscription gives you the opportunity to retain all your store, image and account settings, whilst pausing your payments for a short period.
During a paused period, your store is unpublished, but will automatically be re-published at the end of the paused period, or can be reactivated at any time.
To initiate a pause, you can select the Cancel option on your Subscription details page where you'll first be offered an option to pause rather than cancelling all together.
The pause period will begin from the date of your next scheduled monthly or annual renewal.
How long can my subscription be paused?
Subscriptions can be paused for either one or three months. The pause will start from your next scheduled renewal date.
Do I pay anything during the paused period?
No, your credit card will not be charged for the pause period you select and you'll see a 0.00 value invoice in your billing history.
What happens at the end of a pause?
One week before a pause ends we'll send you an email letting you know your pause period is coming to an end. At the end of a pause, your card will be charged the pending amount and your store will be reactivated. Your billing schedule will resume as usual.
Can I reactivate my account during a pause?
Yes! If you decide you'd like to reactive your store ahead of the scheduled end of a pause, you'll find an option to do that on your Subscription details page When reactivated, your card will be charged the pending amount and your monthly or annual billing cycle will resume from the date you reactivate.
Can I cancel my account during a pause?
Yes, you can cancel a subscription at any time, including in both a 'pending pause' and a 'paused' period via your Subscription details page. If you cancel before a pause, your subscription will expire at the end of the current billing period, if you cancel a subscription during a pause, your subscription will expire immediately.