Can I cancel my print order?
It's not possible to cancel a print order. Once an order has been made the photographer is notified and your order is automatically sent to our print partner for printing. We may be able to cancel an order only in exceptional circumstances, please contact us as soon as possible and we'll see what we can do.
Can I change the shipping address once my print has been ordered?
If you have made a mistake on the shipping address, please let us know immediately and we'll do what we can to correct the issue before the print goes into production.
When your print has entered production, the delivery address cannot be changed and when the print is shipping, you will receive a tracking number by email. Please use this tracking information to inform the relevant courier of any special instructions you have for your delivery.
When will my print arrive?
Shipping and postage times will vary depending on the product, location and whether you choose standard or expedited shipping. As a guide, standard shipping is estimated at 14 business days with international shipping (where applicable) taking up to 21 business days.
An estimated shipping time for each order will be given during the checkout process and once your order has been shipped from our production facility, we'll send you the shipping tracking number for your to follow.