We've made our uploading process as simple as we can, but if you're having trouble getting your images from the upload page to your store, we've put together this troubleshooting guide to answer some of the more common problems:
I see a message telling me 'Not an accepted file type'
All images must be .jpg/jpeg or .heic in format. We don't accept other types of image files such as TIFF or PSD files.
I see a message telling me 'File size is too big' or 'Your pic must be 800px and above'
All images must be larger than 800px x 800px and smaller than 50MB in size. If your image is too small or big, we recommend resizing this using an editing programme or online tool.
I can’t see a thumbnail for my .heic images
Don’t worry, our system reads .heic files in a different way so can’t display the thumbnail at this stage in the process. As soon as your files are uploaded, they’ll display correctly in your image library and on your store
The line above my image still says 'Processing'
Occasionally, there will be an interruption somewhere in the many connections between your computer and Picfair's system. Unfortunately, we can't control all of these connections so we'll sometimes lose the link between your image and our uploader. In this situation, we recommend you remove the file, log out, and after a few minutes log in and try uploading again.
Another issue that can cause a disruption to the uploader is if you're accessing Picfair via a VPN, or if you're running aggressive ad blockers on your web browser. If you continue to experience issues we recommend turning off any VPN or ad blockers you have enabled, we usually find this fixes the problem.
Problem not covered here?
If you can't find an answer to your problem here, please don't hesitate to contact us. When you contact us, the more info you can give us the better! Please give us a brief description of what's happening, when the problem is occurring, and what browser (Chrome, Safari, Firefox, etc) you're using to access the site.